Shipment Processing Time
All orders are processed within one, to two, business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Incorrect Shipping Address or Address Changes
Items shall be shipped to the address the Customer has provided to FCUSA. If customer’s address, for any reason, changes, or is invalid, and the product is lost as a result, or delivered to an address from which Customer cannot retrieve it, Customer is solely responsible for said loss, if FCUSA shipped the product to the address supplied by the Customer during purchase. Upon delivery to the address, the Customer supplies when ordering, FCUSA is considered to have completed delivery of the product, and no further liability is assumed by FCUSA, for customer’s actual receipt of item. If customer gives FCUSA an address from which customer cannot retrieve the product, then the customer is fully liable, and delivery is considered complete upon delivery to the address the Customer provided at checkout. If for some reason your package gets "returned to sender" you will be responsible for the cost of shipping the package back to you.
Lost or Stolen Packages
If for some reason your package becomes lost, please contact FCUSA so a claim with the courier can be filed. FCUSA will NOT ship another item until the courier contacts FCUSA about the claim. If you are concerned about theft, please use a shipping address to a business or other safe place. FCUSA is not responsible for stolen or misdelivered packages.
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout, except for orders shipping to Hawaii, Guam and Puerto Rico. Please note that additional charges may apply for any order shipping to Hawaii, Guam, or Puerto Rico. Customer, hereby, consents to pay the shipping as quoted at check out, or for Hawaii, Guam and Puerto Rico, Customer agrees to pay the amount invoiced via email, for shipping.
If your shipping address is in Hawaii, Guam or Puerto Rico, you will receive an email, after your order is received, with details of additional shipping charges and an invoice for payment.
Shipment to P.O. Boxes or APO/FPO Addresses
FCUSA ships to the Continental United States. We also accept special orders for Hawaii and Canada. We do not currently ship to U.S. Territories, other than Guam and Puerto Rico, nor do we ship to APO/FPO/DPO addresses. If an order is received with a P.O. Box address, which requires a physical address, FCUSA will reach out via email, or telephone, to request a physical address. If you fail to provide one, FCUSA will be unable to ship the item, your order will be cancelled, and your purchase money will be refunded, minus a 20% cancellation fee.
Customs, Duties and Taxes
FCUSA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged Goods Policy
While we make every attempt to make sure packages arrive in perfect condition, on occasion a product does get damaged. If this happens with your package, please CONTACT US IMMEDIATELY!
In order to file a damaged goods claim, customer must contact FCUSA no later than 3 days after receiving the product. After 3 days, FCUSA is unable to accept damaged goods claims. If your item arrives damaged, please contact us immediately upon receipt.
FCUSA cannot be held responsible for any product damages incurred during transit. FCUSA will, however, help the customer file a claim with the carrier, but, claims are subject to approval by the carrier.
If you can see damage upon delivery, DO NOT SIGN for the item and REFUSE THE DELIVERY.
If item is delivered with damages, please document all issues with pictures and contact us right away with the delivery slip and photos so we can assist you.